Help and support
Help when you need it.
Quick answers for using Trade Journal Falcon on iPhone and iPad. If you still need help, send us a note.
Start here
01
Continue locally
Trade Journal Falcon does not require a web account. Start on your device and add your name only if you want a personal welcome.
02
Plan in Today
Write the session plan first, then use the trade journal to capture execution and the recap to close the loop.
03
Review the pattern
Use Analytics to compare outcomes with the notes, rules, and setups that led to them.
Common questions
Where is my journal data?
The current app stores your trades, journal entries, watchlist, strategies, screenshots, and settings on your device. Trade Journal Falcon is not a web companion for app users.
How do I back up my journal?
Open Settings → Data storage and enable the optional iCloud backup. You must be signed in to iCloud with iCloud Drive enabled. Backups use Trade Journal Falcon’s private iCloud container.
How do I erase my data?
Open Settings → data and account controls, choose Erase local data, and type DELETE to confirm. This removes local trades, journal entries, screenshots, watchlist items, and settings. Delete any iCloud backup separately if you want that copy removed too.
Why is a Pro feature still locked?
Confirm that you are using the Apple ID that made the purchase, then use Restore Purchases in the in-app purchase screen. If the entitlement is still missing, include the Apple purchase details when you contact support.
Troubleshooting
iCloud backup is unavailable
Check your Apple ID, iCloud Drive, available storage, and internet connection. Reopen Trade Journal Falcon and try the backup again.
The app is not showing fresh data
Return to Today, close and reopen the app, and install any available Trade Journal Falcon or iOS update. Do not delete the app unless you have a backup of data you need.
Still need help?
Tell us what you tried, what you expected, and what happened. For app issues, include your iPhone model and iOS version.
Contact support